Terms of Service

1. The service

ReefOffice provides managed, self-hosted server instances ("Servers") in the European Union. Each Server runs a pre-configured stack of open-source software including Nextcloud, Authentik, Vaultwarden, Dolibarr, Activepieces, and other services.

You ("the Client") retain full ownership of all data stored on your Server. ReefOffice does not access, read, or process your data except as necessary to provide the service (maintenance, updates, support).

Professional use. ReefOffice is offered to professionals — companies and self-employed people (freelancers, auto-entrepreneurs, consultants, agencies) subscribing for their business activity. It is not marketed to or intended for consumers; by subscribing, you confirm you are acting for purposes within your trade, business, or profession.

2. Subscription & payment

Subscriptions are paid via Stripe. ReefOffice is operated by a French micro-entrepreneur under the VAT franchise (franchise en base de TVA): VAT is not charged — TVA non applicable, art. 293 B du CGI. The prices shown are the total amount payable. Business clients established in another EU country are invoiced without French VAT and may be required to self-account for VAT under the reverse-charge mechanism in their own country.

Payment is due at the beginning of each billing period. Failed payments result in account suspension after a 7-day grace period.

3. Cancellation & refunds

You may cancel your subscription at any time via the Stripe Billing Portal. Upon cancellation:

• Your Server remains active until the end of the current billing period
• After the billing period ends, your Server is securely wiped within 7 days
• Backups are retained for 30 days, then permanently deleted

We offer a 14-day free trial. If you cancel within the trial period, you will not be charged. No refunds are provided after the trial period unless required by law.

4. Acceptable use

You agree not to use your Server for:

• Illegal activities under EU or French law
• Sending spam or unsolicited bulk email
• Hosting malware, phishing sites, or content that facilitates fraud
• Cryptocurrency mining
• Any activity that degrades Contabo's shared infrastructure

Violation of these terms may result in immediate account suspension.

5. Service level

We strive to maintain 99.5% uptime for managed Servers. In the event of downtime caused by Contabo infrastructure failures, we will communicate the issue and expected resolution time.

ReefOffice is not liable for data loss. We recommend clients maintain their own additional backups of critical data. Our included backup service (Restic, AES-256 encrypted) is a convenience, not a guarantee.

6. Limitation of liability

ReefOffice's liability is limited to the amount paid by the Client in the 12 months preceding the claim. We are not liable for indirect damages, loss of revenue, or data loss resulting from the use of our service.

7. Governing law & disputes

These terms are governed by French law. The courts of Nanterre (France) have exclusive jurisdiction over any dispute relating to these terms or the service.

8. Changes to these terms

We will notify you by email of any material changes to these terms at least 30 days before they take effect. Continued use of the service after changes take effect constitutes acceptance.